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The mission of Computer Systems and Software (CSS) is to continuously improve our clients' information technology (IT) infrastructure and operations through innovative, affordable, and reliable SOLUTIONS. We do this by implementing best-practice models based on client needs, dependable technologies, and core competencies that maximize operational efficiencies while reducing costs.
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Frequently Asked Questions
Q: If I sign up for this program, what is my commitment?
A: Our services are provided on a month-to-month basis; we do not require long-term commitments. Our philosophy is simple: if you are happy with our services you will continue with us. You may cancel our agreement at any time; all we ask is a 30 day written notice. We are happy to provide references of clients, some of which have been on the program for over 20 years!
Q: Are new hardware and software installation costs covered under this agreement?
A: Yes, if the new hardware/software is purchased from CSS IT Solutions and added to the plan. If you are a client and purchase hardware and software from another vendor, you will receive a discount on our rates for the required installation and configuration. Note: The costs of the hardware and software are NOT included.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are a client, we will resolve any computer network problems without billing you additional fees.