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The mission of Computer Systems and Software (CSS) is to continuously improve our clients' information technology (IT) infrastructure and operations through innovative, affordable, and reliable SOLUTIONS. We do this by implementing best-practice models based on client needs, dependable technologies, and core competencies that maximize operational efficiencies while reducing costs.

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Ask about our free
Information Technology Analysis.

The Details

Initial Site Survey (27-Point Network Audit)
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

  • Network security
  • Data back-ups
  • Virus protection
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

24x7 Online Client Portal Ticketing System
This 24/7 custom client portal allows your users to open trouble tickets which are queued and resolve by our experienced technicians. A database of all your pertinent information is created allowing you access to all your records including computer inventory and invoices.

24x7 Remote Network Monitoring and Alerts
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Hardware integrity and reliability
  • Hardware/Software installations and removals
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus monitoring and reporting
  • Anti-malware detection and reporting
  • Uninterruptible Power Supply (UPS) monitoring for SMART UPSs

Executive Summary Report
You will receive a report which includes an executive summary of the current health of your computer network including Patch Score, OS Score, Disk Score, Ticket Score, Event Log Score, and Alarm Score.

Quarterly Review and Planning Meeting
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.