For more information about our flat-rate "Hassle-Free IT" Network Support Program, click here or call 1.800.634.4515.
Hassel Free IT Service Plans from Computer Systems and Software consist of various service level offerings that provide affordable proactive IT management and support. Utilizing our unique framework for providing managed IT services, Computer Systems and Software provides a range of proactive services designed to optimize your technology investment and maximize the productivity of your people and business.
It's not just about monitoring, that just lets you know something is wrong. And it’s not just about remote access to your systems to troubleshoot issues. Our technology expertise becomes your competitive advantage.
It's about a proactive preventative approach to IT systems management. This is possible through the use of a series of Best Practices that we have developed over years of collective experience, such as:
COMPREHENSIVE SERVER MANAGEMENT
Our comprehensive server management keeps your servers running, available and secure.
MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT
Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.
Server Service Level Program
· Security Patch Management
· Virus Definition Management
· Backup Management
· Firmware Management
· Service Monitoring and Notification
· Event Log Monitoring
· Disaster Recovery Coverage
Level 1 Service Program
Provides the basic services to keep the workstation secure and notify us of any imminent problems.
· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· End User Support Portal
· Monthly Management Report
Level 2 Service Program
Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.
· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· End User Support Portal
· Monthly Management Reports
· Application Deployment
· Application Addition/Change Notification
· Hardware Change Notification
· Security Log Monitoring
· Application Log Monitoring
· Security Log Monitoring
· Spy ware Removal and Management
· Bandwidth Usage Tracking
· Asset Management
· Report Generation
· Remote Management
Level 3 Service Program
The ultimate protection to keep critical workstations and users operational.
· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· End User Support Portal
· Monthly Management Reports
· Application Deployment
· Application Addition and Change Notification
· Hardware Change Notification
· Security Log Monitoring
· Application Log Monitoring
· Spy ware Removal and Management
· Bandwidth Usage Tracking
· Asset Management
· Report Generation
· Remote Management
· End User Remote Control
· Desktop Policy Enforcement
· Backup and Disaster Recovery